Pablo Velazquez

Recruited to overhaul facility operations for 4,000+ retail locations. Leading the digital transformation of the maintenance division.

• P&L Optimization & Cost Control: Spearheaded a fiscal restructuring that reduced the annual budget by $7.2 Million through aggressive vendor contract renegotiation and forensic auditing. Identified and recovered $200k/month in recurring vendor overcharges.
• AI-Driven Operational Excellence: Pioneered the integration of AI Agents into the fmPilot platform. Leveraged advanced analytics to automate work order routing, reducing active work orders by 50.9% YoY and cutting average equipment downtime from 7.22% to 0.057% (near-zero downtime).
• Strategic Data Visualization: Architected custom Tableau dashboards to visualize service bottlenecks in real-time. Insights led to a 53% reduction in HVAC work orders during peak season by shifting from reactive repairs to data-backed vendor accountability.
• Financial Governance: Restored financial integrity by resolving $1.2M in aged invoice discrepancies in Q1, significantly reducing monthly accruals and improving cash flow forecasting.

Directed facilities strategy for 150 geographically dispersed locations. Focused on standardizing fragmented processes and integrating modern technology.

• PropTech & Financial AI: Designed and deployed LLM-based RAG chatbots to analyze complex financial reports. System automatically identified parts replacement trends and generated quarterly projection reports, cutting manual analysis time by 90%.
• Forensic Auditing & Recovery: Conducted a deep-dive forensic analysis of historical spend, uncovering and rectifying $5 Million in fiscal discrepancies.
• Strategic Construction Management: Led the end-to-end construction of a new "Premier Signature" store concept. Delivered the project under budget and on schedule while ensuring 100% compliance with ADA and local building codes.
• Operational Efficiency: Executed a facilities roadmap that improved operational efficiency by 30% and reduced overhead costs by 20% within 12 months.
• Talent Development: Built a state-of-the-art training facility to upskill internal technicians, resulting in a 25% improvement in first-time fix rates and technical proficiency.

Oversaw global refrigeration and engineering standards across North America, Latin America, and Europe. Managed cross-regional teams of 88+ technicians.

• Global Pandemic Response (Tech implementation): Developed an AI-powered Augmented Reality (AR) remote training program during COVID-19 travel restrictions. Deployed automated AI translation systems to bridge language barriers between global teams, reducing technical response delays by 65%.
• Sustainability & Engineering: Orchestrated energy management initiatives (EMS) and PLC automation upgrades that reduced energy consumption by 32.7% across industrial facilities.
• Global Standardization: Unified operational standards across international borders, ensuring consistent facility performance and safety compliance for critical cold-chain infrastructure.

• Organizational Scaling: Scaled the maintenance department from 12 to 136 team members to support aggressive company expansion, establishing the department's first formal HR and training structures.
• Lean Six Sigma Implementation: Applied Lean methodologies to streamline workflows, achieving a 40% reduction in labor costs without sacrificing service quality.
• Technical Innovation: Designed proprietary tools for BAS and Industrial Refrigeration systems that reduced installation turnaround time by 15%.